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Responsibilities

Who is responsible for reimbursement for the damage to your vehicle if you are not at fault?

Who's responsible graphicIf another person caused the damage, that individual and his/her insurer are required to reimburse you in full to restore your vehicle to pre-accident condition. This includes incidental expenses such as towing, storage and rental, etc. that you might incur due to the loss of use of your vehicle.

Your repair shop is responsible for all repairs made.

Every collision repair shop registered as a Motor Vehicle Repair Shop with the Massachusetts Division of Standards is required to be bonded and is responsible for safe and proper repairs. Registered shops must have a valid registration number displayed. It is important that you select a registered collision repair facility that is properly trained and equipped to restore your vehicle to its pre-accident condition. You are not protected, not even by your insurance company, if you choose an unregistered repair shop to work on your vehicle.

Who Pays Whom?

Your insurer is responsible to pay you for the cost of repairs, less any deductible or depreciation of certain parts. Your insurer pays you directly and you pay your registered collision repair facility. For our customer's convenience, Carlisle Auto Body also accepts payment via VISA and Mastercard.

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